Shipping Policy
At Genesis, we ensure your orders are processed and delivered efficiently. Please review our shipping policy before placing your order.
Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- A confirmation message with tracking details will be sent once your order has been shipped.
Shipping Options & Rates
Australia Post: Standard Shipping
Estimated delivery: 3-7 business days (depending on your location).
Shipping cost: Calculated at checkout.
Australia Post: Express Shipping
Estimated delivery: 1-3 business days (metro areas).
Shipping cost: Calculated at checkout.
Local Delivery (Available for Select Postcodes)
Orders eligible for local delivery will be delivered on the same day or the following day after processing.
For urgent requests, please contact us via Instagram (@yourhandle), and we will do our best to assist.
International Shipping
We do not currently offer international shipping directly. However, we recommend using Shop & Ship to get our high-quality garments delivered to you. If you need assistance, feel free to reach out to us on Instagram (@yourhandle), and we’ll be happy to guide you.
Please note: We do not offer free shipping. All shipping costs are the responsibility of the customer and will be displayed at checkout.
For any questions, reach out to us on Instagram (@genesis). Thank you for supporting Genesis!
Refund Policy
At Genesis, we take pride in delivering high-quality garments crafted with care. Please review our policy before making a purchase.
No Refunds
All sales are final. We do not offer refunds for change of mind, incorrect sizing, or any other reason. However…
Exchanges
We offer exchanges for size adjustments within 30 days of receiving your order, provided that:
- The item is in its original, unworn condition with all tags attached.
- You provide proof of purchase.
- The requested size is in stock.
Exchange Process:
1. Email us at [your contact email] with your order number and exchange request.
2. Ship the item back to us (customers are responsible for return shipping costs).
3. Once received and inspected, we will process the exchange.